The FleetFix SLA Guarantee.

This SLA Guarantee describes the commitments Trace Route Fleet Vehicles Management LLC, operating as FleetFix, makes to fleet clients on every service, repair, and part delivered through the FleetFix network. It forms part of, and should be read together with, our Terms of Service and the client’s Service Agreement.

• Covered Work: any maintenance, repair, or inspection carried out on an approved FleetFix job card at a FleetFix network workshop.
• Covered Part: any component supplied or sourced by FleetFix and installed as part of Covered Work.
• Service Agreement: the commercial schedule signed between FleetFix and the client, which sets fleet-specific response windows and approval thresholds.

Every vehicle that enters the FleetFix network is serviced to the same standard, whichever workshop does the work:

• Vetted workshops only. Work is carried out only at network garages that have passed the FleetFix physical audit and are continuously scored on turnaround and rework rates.
• No surprise work. No job proceeds beyond the approved estimate without written authorization from your designated fleet manager.
• Workmanship guarantee. If the same fault recurs on a Covered Work item during the warranty period, FleetFix arranges the rework at no additional labour cost.
• Quality check before release. Each vehicle is checked against its job card before it is released back to your fleet, with completion records attached in FleetFix Sync.

• Genuine and OEM-grade only. FleetFix supplies OEM or tier-1 OES parts that meet or exceed manufacturer specifications. No grey-market or refurbished parts are fitted without your written consent.
• Warranty. Every Covered Part carries a minimum warranty of 6 months or 15,000 km, whichever comes first.
• Replacement at no cost. If a Covered Part fails within the warranty period, FleetFix replaces it, including the labour to fit it, at no additional expense.
• Full traceability. Part numbers, serials, and supplier details are recorded against the vehicle so every component can be traced, and the ledger blocks repeat billing for parts under active cover.

Our responsibility does not end when the vehicle leaves the bay:

• Dedicated fleet advisor. Each client has a named FleetFix advisor who owns follow-up, escalations, and warranty claims.
• Post-service follow-up. Your advisor confirms the vehicle is performing as expected after release and logs any driver-reported issues.
• Warranty claims handled for you. FleetFix manages the claim end to end with the workshop and parts supplier; you are not asked to chase vendors.
• Escalation path. Unresolved issues escalate from your advisor to the FleetFix operations lead, with a written response and resolution plan.

1. Report it. Contact your fleet advisor, raise it in FleetFix Sync, or email hello@fleetfix.ae with the plate number and a description of the issue.
2. Inspection. A FleetFix technical advisor verifies the fault and confirms whether it is covered.
3. Resolution. Covered rework or part replacement is scheduled at a network workshop and tracked to completion in FleetFix Sync.

This guarantee does not cover:

• Damage caused by accident, misuse, overloading, or operation outside manufacturer guidelines.
• Work or parts fitted outside the FleetFix network, or later alterations to Covered Work by a third party.
• Normal wear items (such as brake pads, wiper blades, filters, and tyres) beyond their expected service life.
• Faults not reported promptly after they are first noticed, where the delay has caused further damage.

Breakdown response, estimate approval, and repair turnaround windows are agreed per fleet and set out in your Service Agreement, so they reflect your vehicle mix and operating Emirates. Turnarounds for specialised heavy mechanical failures remain subject to verified part availability. For questions about your coverage, speak to your fleet advisor or call 800 FLEET FIX.